Refund & Cancellation Policy

Booking is free until a professional commits. Checking out sends your request to verified professionals; you pay only once a professional has accepted every visit in your booking. If nobody accepts, you are not charged anything.

If a visit cannot go ahead after you have paid — for example the slot you paid for can no longer be confirmed — the full amount is refunded automatically. You do not need to ask.

Every price is shown before you pay, including the platform fee. Extra work is only added with your approval in the app, at the published rate.

You can cancel a visit from your booking in the app. The fee depends on how close to the start of your arrival window you cancel. The confirm step always shows the exact fee and the amount you will get back before you confirm.

We could not load the current fee table just now. The exact fee for your visit is always shown before you confirm a cancellation, and you can ask us at support@vsolvehub.com.

• Refund amount: what you paid for the visit, minus the fee above.
• No fee when the problem is ours: if the professional cancels or releases your visit, or arrives materially late, you pay no cancellation fee at all.
• Once work has started a visit can no longer be cancelled. You pay only for the work that was actually completed, item by item.
• Your booking keeps the fee table that applied when you booked, even if this page changes later.

If something is wrong with the work

Report it from your booking or through Contact us. We review every report and, depending on what we find, arrange a revisit or refund the affected part of the job.

• Posting your requirement is free. The visit plan you choose is charged once, when the first professional confirms a visit slot. If no professional ever confirms, nothing is charged.
• Visit slots that are not filled in time, and visits where the professional does not turn up, are refunded automatically for that slot.
• If you cancel, the part of your visit plan that has not been used is refunded. Visits that already took place are not.
• Project stages are paid before each stage starts. If the project is cancelled, money for stages that were not delivered is returned to you. Any advance already handed over for materials bought for your job is settled separately, and the amount is shown before you confirm.

• A booking fee is charged when the crew lead accepts your booking. Cancelling before the free-cancellation cut-off shown when you book refunds the fee in full.
• If you cancel after the cut-off, or the crew arrives and cannot work (no one present, site locked), the booking fee is not refunded: part of it pays the crew for their travel.
• If the crew does not turn up, the booking fee is refunded in full and we find you another crew at no extra cost.
• Daily wages are paid by you directly to the crew lead at the end of each day. V Solve Hub never holds wage money, so it cannot refund it. If fewer workers turn up than you booked, you can cancel the shortfall free of charge.

When a service works on quotes, the quote unlock fee is charged only once at least one usable quote is ready for you. It is refunded if the quotes become unavailable before you can read them. Once you have unlocked and can read the quotes, the fee is not refundable.

• Rentals: cancel before the item is handed over and you get a full refund. A security deposit, where one applies, is returned after the item comes back in the agreed condition.
• Stays: sending an enquiry is free. A paid reservation cancelled before check-in is refunded in full.

• Refunds go back to the original payment method through our payment partner, Razorpay. Any part you paid from your V Solve Hub wallet goes back to the wallet.
• We start the refund as soon as it is due. Banks usually take 5–7 working days to show it in your account, sometimes longer for cards.
• Every refund is listed on your booking, and a credit note is issued against your receipt. You can see what a receipt looks like in our sample receipt.

Cancel from your booking in the app — it shows the exact fee and refund first. For anything else, contact us at support@vsolvehub.com, call or WhatsApp +91 733 076 4634 (9am–9pm, every day), or use the contact form. We reply within one business day.